Empact Parcel is a DHL Express Authorized Agent. We establish official DHL Express accounts for qualifying US businesses at exclusive enterprise pricing — rates that aren't accessible through DHL's standard channels. Your operations stay the same. Your pricing doesn't.
DHL Express has a tiered partner program. Authorized Agents are companies with a formal, contracted relationship with DHL Express that allows them to set up official DHL accounts for qualifying businesses — at pricing structures negotiated at a level most individual businesses can't access on their own.
When you come through Empact Parcel, you're not working with a broker or a DHL reseller. You receive a real, official DHL Express account number. You can call DHL directly, use DHL's systems, and access DHL's full global network. The difference is purely in the pricing structure your account is tied to.
That pricing structure is what makes the program worth it.
The program is built for US businesses currently using UPS or FedEx for international parcel shipping — importers and exporters who want better economics without operational disruption.
If your freight arrives from international suppliers on their UPS or FedEx accounts — and you're eating the cost through product pricing or cost-sharing — there's a better path. We establish your DHL Express account, you share the account number with your overseas suppliers, and they start shipping through DHL. Simple transition. Better economics from day one.
If you're booking your own outbound international shipments on UPS or FedEx, we can move that volume to a DHL Express account with exclusive enterprise pricing. Exporters manage everything through ShipBoss — our client portal for quoting, booking, and tracking DHL Express shipments. Full visibility. Simplified billing.
High-value components, MRO parts, and finished goods moving internationally.
Cross-border fulfillment at enterprise pricing without the enterprise volume.
Temperature-sensitive or perishable goods requiring fast, reliable international transit.
We'll walk through your shipping profile together — lanes, volumes, current carrier, and what you're paying. We collect everything we need on the call.
We show you exactly what your DHL Express pricing would look like compared to your current UPS or FedEx costs. No obligation to proceed.
Once you confirm pricing, we establish your official DHL Express account. Importers get their account number to share with suppliers. Exporters get ShipBoss access.
Dual support from both DHL Express and Empact Parcel. We stay engaged — answering questions, resolving issues, and optimizing your account over time.
Every shipment processed through your Empact Parcel–managed DHL Express account is automatically enrolled in DHL Express GoGreen, DHL's carbon offset program. No add-on. No additional cost. Every shipment, every lane.
For businesses with sustainability reporting requirements or ESG commitments, GoGreen provides documented carbon offset coverage you can report against. DHL Express GoGreen is one of the most widely recognized carbon offset programs in international parcel logistics.
An Authorized Agent has a formal relationship with DHL Express that allows them to establish official DHL accounts for qualifying businesses at exclusive enterprise pricing — rates that aren't available when signing up directly through DHL's standard channels.
Going direct gives you a standard DHL Express account at pricing based on your own volume. Coming through Empact Parcel gives you an official DHL account tied to our exclusive enterprise pricing — a fundamentally different pricing structure.
Yes. You receive a real, official DHL Express account number in your company's name. You can call DHL directly, use DHL's systems and tracking, and access DHL's full global network. This is not a reseller arrangement.
There's no hard published minimum. Qualification is based on your shipment profile — lane mix, frequency, and current carrier. We assess each business individually. If you're currently spending meaningful dollars on international shipping with UPS or FedEx, it's worth having the conversation.
After pricing confirmation, account setup typically takes 24–48 hours. Importers can immediately share their DHL account number with overseas suppliers. Exporters get ShipBoss portal access to start booking shipments right away.
Dual support: you retain full DHL Express customer service access as a standard DHL account holder, plus a direct line to Empact Parcel for account-level issues, escalations, and ongoing program guidance.
Schedule a free intro call. We'll walk through your shipping data together and show you exactly what DHL Express enterprise pricing looks like for your lanes.
Get a free savings review